Vrbo on Rapid integration guide

Need to know

• Partners using Rapid Geography who are enabled for Vrbo can also access Vrbo property IDs from all Geography APIs alongside conventional lodging properties.
  

Key topic: Mapping

• Please note that we are unable to expose property street addresses until a booking has been made. Please see the Essential Stay Content integration guide for details.
• Partners should use the lat/long from the Content API in conjunction with your own geography solution to map properties.
• Properties where the property has requested privacy should use the obfuscated lat/long for map display, but may use the exact lat/long for property search as long as exact property location is not displayed to the guest.
  

Key differences from Rapid lodging

• Partners may request Geography responses with Vrbo and Rapid lodging, Vrbo only (using supply_source=vrbo on an enabled profile), or Rapid lodging only (using supply_source=expedia). If supply_source is not provided, Rapid Geography APIs will default to Rapid lodging only.
  

Geography FAQ

Q. Can I filter the Geography APIs to only return Vrbo or only non-Vrbo properties?
A. Yes, partners may filter by using supply_source=vrbo. If the profile is not allowed to access Vrbo supply no results will be returned.

Need to know

• Vrbo content is provided via the same Rapid Content APIs as other Rapid lodging by passing supply_source=vrbo, but please note differences in the schema below.
• Vrbo content is subject to more frequent updates by property managers compared to other Rapid lodging. Incorrect property listing information can result in poor guest experiences, support calls and refund requests. We strongly recommend partners update Vrbo content at a minimum of a weekly basis to ensure guests see an accurate representation of the property, amenities and policies.
• Vrbo Premier Host program is an invite-only benefit reserved for hosts who have proven to provide positive guest experiences as measured through low host cancel rates, positive reviews and experience servicing guests via the Vrbo platform. The Rapid Sales and Partner Connect teams can provide partners with a list of properties qualified under the Premier Host program on a quarterly basis (Feb 1, May 1, Aug 1, Nov 1). This list can be used to improve partner sort and highlight properties with a record of positive guest outcomes. If partners leverage Premier Host property lists, they must update data on a quarterly basis.
  

Key differences from Rapid lodging

Vrbo-specific fields:

Fields not relevant to Vrbo properties:

Content FAQs

Q. How do I map Vrbo content if the street address is not provided in Rapid Content?
A. Rapid Geography API and/or property lat/long values can be used to geo-locate properties.

Q. Are Vrbo properties included in Rapid Content files?
A. Yes. A Vrbo-specific content file can be retrieved by passing supply_source=vrbo in the API request.

Q. Are Vrbo properties available in all languages?
A. Yes. However, some free text fields provided by the host are not localized., and are instead provided in the language of the host. Affected fields include property_description (descriptions.general), enhanced house rules (vacation_rental_details:enhanced_house_rules), essential stay content and email conversations from the host to the guest (facilitated by Vrbo).

Q. My guests do not know Vrbo. Is display of the Vrbo brand required in all regions?
A. Display is required, but local Vrbo brands may be substituted in Germany, France, Australia, and New Zealand. Please see Appendix 2 below. Please refer to the launch requirements guide for requirements per page and region. Exceptions are possible in situations where the partner sources the same property from multiple suppliers, however, as soon as Vrbo is identified as the supplier to be booked the Vrbo name must be displayed. Introducing the Vrbo brand is an important step to educate the guest and begin setting post-book expectations.

Q. Without bed_groups, how do I describe the bed types in each room?
A. Please see unit_configurations that returns in content which provides a bed type and room description. Please refer to the launch requirements guide for requirements per page and region. Exceptions are possible in situations where the partner sources the same property from multiple suppliers, however, as soon as Vrbo is identified as the supplier to be booked the Vrbo name must be displayed. Introducing the Vrbo brand is an important step to educate the guest and begin setting post-book expectations.

Need to know

• Vrbo properties are whole property only, no shared accommodations.
• Vrbo properties are single-unit only.
• Vrbo properties only return a single rate plan.
• Properties with damage deposits must be excluded by passing exclusion=refundable_damage_deposit in the shopping request. Please see the advanced integration guide for more details on what to know before enabling these properties.
• Properties with deposit policies are excluded. Please see the advanced integration guide below for more details.
• Same day bookings are not supported (no availability will be returned).
  

Key topic: merchant_of_record for Vrbo bookings

The merchant_of_record field in Rapid Shop has a different meaning for Vrbo on Rapid properties.

• It does not represent who will charge the card provided with the booking. All bookings are pre-paid.
• merchant=expedia (‘Merchant’) indicates the booking will be made via EG checkout systems, which provide the best booking success rate and consistent error descriptions.
• merchant=property (‘Agency’) indicates the booking will be made by legacy Vrbo checkout systems. Distribution of this supply is disabled by default. Please see the advanced integration section for more information.
• Properties are not tied to a single model. Instead, eligibility for ‘merchant’ is based on 3 key factors:
  • No refundable damage deposit (not recommended advanced integration option, see advanced integration section below)
  • No deposit policy / payment schedule (not recommended advanced integration option, see advanced integration section below)
  • Searches need to be done in the destination currency to receive availability.

Key Topic: Currency codes for Vrbo bookings

The currency specified in the Shop request does not affect the billing currency of the booking.

• It is not possible to specify the currency for a Vrbo booking. The billing currency will always match the property's currency.
• Important: Partners must include the destination currency in every Rapid shop request to access the most Vrbo supply as ‘merchant’. If the destination currency is not provided, only available properties whose hosts have elected to be paid in that specified currency will be returned in the Rapid Shop response. Please see the appendix for recommendations on destination currency by region, or contact your partner connect point of contact for more detailed mappings.
  

Key topic: Country codes for Vrbo bookings

Country code specified in the Shop request must match the billing country of the credit card provided with the booking. This is due to Vrbo requirements to charge VAT on the Traveler Service Fee based on the location of the guest, as determined by the billing address country code.

• When mismatched, a booking error may result due to differing VAT collection requirements.
• After the guest inputs their payment billing address, partners must validate the country code equals the country code passed to Rapid during Shop. If these values differ, submitting the booking will result in an error. Instead, partners must re-shop using the guest-provided billing address to get a valid price for the booking. The guest should be made aware of the price change (higher or lower) before the booking request is submitted.
  

Key differences from Rapid lodging

Vrbo-specific fields:

Fields not relevant to Vrbo properties:

Shop FAQs

Q. How can Vrbo properties be ranked?
A. Guest rating score/count can be used when present. Otherwise, your EPS partner connect contact can share a list of properties eligible for the Vrbo Premier Host Program. By using this indicator partners may identify properties managed by hosts qualified for the Premier Host Program and use the same to influence property sort.

Q. Why are stays of 1 night not allowed?
A. As Vrbo’s book with confidence guarantee only applies to stays of 2+ nights we do not recommend partners allow short bookings to avoid poor guest outcomes.

Q. Why are short booking windows (<72hrs) not allowed? A. Hosts require time to process a booking request, prepare their property for arrival and communicate with the guest. To avoid poor guest outcomes or supplier cancels, partners are required to limit close-in bookings.

Q. How can I enable guests to search with pets?
A. Rapid does not currently offer the ability to filter by pet policy or to provide pet fee inclusive prices. Partners can identify pet-friendly properties based on content property attributes and guests can view individual pet policies. Hosts may provide additional information about pet policies within vacation_rental_details.free_text or enhanced_house_rules that may provide more detailed and accurate information about specific pet policies. Guests should be advised to discuss pets and payment of corresponding fees with the property host.

Q. Can I search for extended stays (i.e. longer than 28 nights)?
A. A: Yes, Rapid allows shop and book of Vrbo properties for stays up to 365 nights, but we strongly recommend limiting to 90 nights. Partners who are near shop throttling limits should be aware that extended searches have a higher impact on shop call volumes.

Q. Why do I not see the same fee breakdown on Rapid as on Vrbo.com?
A. Rapid is unable to break-out the property fee into individual components at this time. These components may include cleaning fee, management fee, extra person fees and other fees, and are combined into property_fees.

Q. Can I package Vrbo inventory?
A. Yes, however, Vrbo only offers stand-alone rates at this time. Further, if the guest accesses their Vrbo account they will see financial transaction details including amount paid.

Q. Are Vrbo properties eligible for members only deals?
A. Not at this time.

Q. Are Vrbo properties on Rapid eligible for promotions such as new property listings, 7day stays and 30day stays as available on Vrbo.com? A. Yes, however, while Rapid pricing will reflect the promotional price, a description of the promotion is not currently available.

Q. Can I enable guest communication with the host during the shopping phase, prior to check-out?
A. Not at this time.

Q. Will I see the correct marketing fee in the availability response?
A. Please refer to gross_profit estimates and perform calculations based on your contracted agreement.

Q. Will rates for Vrbo on Rapid be consistent with rates on Vrbo and Expedia Group sites?
A. Prices for Vrbo supply on Rapid should mirror those that appear on the Expedia Group brand site, but may differ from prices appearing on Vrbo. This is often based on the service fee calculation, and may be slightly higher or lower. Additionally, the roll-up of property fees may differ slightly by brand.

Need to know

• Partners must provide guest contact details (name, phone, and email) with each booking to facilitate host/guest communication.
• Vrbo has stricter requirements for which countries need state and postal codes with a booking. More details in the advanced integration guide below.
• Rental agreements, when provided in content, must be displayed on the check-out page. Please see launch requirements for more information.
• Vrbo bookings via the Rapid API require a virtual card for payment. Partners wishing to send customer credit cards must refer to the advanced integration guide.
• Billing currencies are pre-defined for Vrbo properties, so attention should be paid to virtual card credit limits. Partners should ensure that virtual cards reflect potential exchange rate differences and international bank charges in order to avoid insufficient funds booking errors.
• Please note that Expedia Affiliate Collect (EAC) is not supported for Vrbo bookings on Rapid at this time. Properties which require multiple payments are not eligible for partner merchant of record. Please see the advanced integration guide for how to enable these properties.
• Special requests are currently not relayed to the property. Guests should discuss any special requests for their stay directly with the host after booking.
  

Key topic: Payments

Validation

• All Vrbo on Rapid bookings require a valid credit card with matching billing address.
• In some regions, Vrbo may auth the card with either $0 or a nominal amount. Partners sending virtual credit cards must ensure they are configured to accept multiple charges.
• Credit card validation rules differ from other Rapid bookings. Please see appendix 4 for further details.
• Vrbo pricing often includes a service fee, charged by Vrbo. The amount of the service fee varies based on guest location due to legal requirements to collect VAT on this fee. As a result, if the billing address of the card provided with the booking differs from the country provided during Shop, an ‘Invalid Country Code’ booking error will result
  • Partners must detect this mismatch prior to submitting the booking to avoid this booking error. In this case, partners must re-shop the property to request a new price based on the guest's billing country.
  • Partners may restrict payments to cards from the shopped point-of-sale to ensure this mismatch does not occur.

Customer Credit Card

• Guests should be informed that they may be subject to international transaction fees from bookings made in other currencies, and any refunds may be impacted by exchange rates.

Partner Credit Card (Virtual Cards)

• Partners must also ensure that they consider any international transaction fees from bookings made in other currencies.
• Partners should not distribute properties which provide a payment schedules (Rapid Shop deposits)
• Partner cards must be configured to accept multiple charges to allow any required ($0 or nominal value) pre-auths
• Partner card billing address must match the billing currency of their point of sale
• Partner card configuration must allow for charges in multiple currencies, or partner should maintain a set of cards to enable charges while reducing bank charges.
• Partners should activate the VCC a few seconds prior to sending the book request to ensure the card is chargeable
• Please see the advanced integration section below for more information about properties with payment schedules

Key topic: Property damage

Refundable damage deposits (RDD):

• RDDs required by properties are displayed in Rapid Shop and represent a deposit collected at time of book. If the guest does not damage the property, the deposit is returned within 2 weeks of the guest’s departure.
• Properties with RDDs must be suppressed as part of a Rapid Shop request by using Rapid Shop’s exclusion parameter.
• See the Advanced integration section below for more details.

Card-on-file:

• Card-on-file indicates that Vrbo has the right to charge the provided card up to the amount returned in Rapid Shop after the guest departs the property if they have caused property damage. Vrbo will send a summary of damages and invoice to the guest when damage claims are made. If the charge to the card provided with the booking fails, Vrbo will send communications to the guest requesting they submit payment via the Vrbo site.
• Guests should be informed of the amount that the property could charge if the property is damaged during their stay. This returns in the shop response under the card_on_file_limit object.
• Card-on-file properties can be suppressed as part of a Rapid Shop request by using Rapid Shop’s exclusion parameter.
  

Key topic: Currency codes for Vrbo bookings

The currency specified in the Shop request does not affect the billing currency of the booking.

• It is not possible to specify the currency for a Vrbo booking. The billing currency will always match the property's designated currency. Otherwise, the currency returned in Rapid’s Price check response may differ from that returned in Rapid Shop and is the billing currency in which the payment instrument will be charged.
• Partners using virtual cards for payment must allow a buffer sufficient to cover international exchange fees charged by the partner bank.
• Guests should be informed of potential bank fees for international transactions, and refunds for canceled bookings may not equal the initial payment due to exchange rate fluctuations.
  

Key differences from Rapid lodging

Vrbo-specific fields:

Fields not relevant to Vrbo properties:

Booking and payment FAQs

Q. What guest info is required with the booking request?
A. All Vrbo on Rapid bookings require the guest email and phone number to enable communications with the host. This is critical because hosts may provide stay-related information via email after the booking or prior to guest arrival, including coordination to meet the guest upon arrival or to relay door access codes.

Upon completion of a Vrbo booking via the Rapid API partners should provide guidance to the guest about the post-book experience. Suggested guidance topics include:

What to expect

• Host may message guest (see below for sample topics), these emails will come from Vrbo (or the local Vrbo brand).
• How to contact the host using contact information provided in Rapid essential stay content.
• Check-in instructions should be provided 72hrs prior to arrival. If not received within 48hrs of arrival, guests must reach out to support immediately.
• Additional payment requests

How to manage booking

• Guests may cancel bookings via the partner site, based on Rapid’s Cancel API.
• Guests may request changes to the host, or via cancel and re-book (recommended).
• Cancellation requests for VRBO inventory have special considerations when the cancellation attempt is made within 4 hours of booking creation.
  • The request may return a http code indicating that the backend requires additional time to settle. In such cases, please wait a few minutes and retry the cancellation (Recommend attempting every 10 minutes for the first 6 attempts, and then every 30 minutes thereafter). If cancellation attempts continue to be unsuccessful after 5 hours from booking creation, please contact the EPS support team with the RAPID logs.

If there is an issue

• Inform guests how to contact support (partner, Customer Direct Support (CDS), or Vrbo).
• Advise guests contact support immediately when a problem arises, do not wait until post-stay to raise issues as Vrbo cannot resolve issues post-departure.
• If guests are unable to access the property, they should first attempt to contact the host. If unsuccessful, guests should contact the partner for support immediately. Guests will not be reimbursed if they make alternate accommodations on their own.

Note: The Vrbo confirmation number (HA-########) should be provided to guests as it is the only reference available to the host and Vrbo support and is referenced in all Vrbo emails.

Key topic: Post-Book Payments

Vrbo hosts may request additional payments after the booking is complete or after the guest has stayed. Payment requests are facilitated via a Vrbo email to the guest which includes a link to a payment page (no login required). Guests should be made aware that non-payment of any additional charges requested by the host may risk booking cancellation. All fees requested by the host are included in Rapid content free text fields such as free_text property description, house rules or the rental agreement.

Examples of additional payment requests include:

• Payment of pet deposit
• Payment for additional nights if requested to the host to extend stay
• Payment for stay-collected fees such as eletricity usage or towel usage.
• Payment for property damage

Please see appendix 6 for examples of stay collected fees

Key differences from Rapid lodging

Vrbo-specific fields:

Fields not relevant to Vrbo properties:

Post Book FAQs

Q. What emails will my guest receive from Vrbo?
A. Guests will not receive booking or cancel confirmations from Vrbo. Partners may provide these confirmations based on the Rapid Itinerary API.

Q. What emails will my guest receive from the host (via Vrbo)?
A. Guests will receive conversations from the host using the guest's email sent during booking creation. Conversations may include information critical to the guest arrival and experience at the property, and also serve as a communication channel during stay. These emails may be facilitated by Vrbo or come directly from the host. Hosts may also reach out via other means, such as SMS or WhatsApp.

Q. Can Vrbo on Rapid bookings be canceled via the Rapid Cancel API?
A. Yes, all Vrbo on Rapid bookings can be canceled using the cancel token on the Rapid itinerary response. Alternatively, guests can request cancel to the property manager or support.

Q. What capabilities does Vrbo offer post booking on their website?
A. Vrbo bookings made on partner sites are not accessible on the guest’s Vrbo account. Only the Vrbo inbox, which includes conversations between the guest and host, are available for guests.

Q. How can Vrbo bookings be changed?
A. It is recommended that guests cancel and rebook, but guests can request changes to Vrbo bookings by communicating with the host or initiating a change request via support.

Q. Will I receive Rapid notifications for booking changes or cancellations?
A. Partners subscribed to Rapid notifications will receive notifications when a booking is canceled, but we are unable to differentiate between supplier cancels and user-requested cancels at this time. Changes to bookings do not initiate notifications.

Q. Do Vrbo host conversations work with the Property Message Center?
A. Not at this time.

Q. How will guests receive check-in information?
A. Partners are responsible for sending a welcome guide to the guest 72hrs prior to arrival. The content of this welcome guide comes from the Rapid Essential Stay Content in the Rapid Itinerary API. Please be advised that not all hosts leverage this capability. Instead, many hosts will send a welcome guide to the guest as a conversation email. Guests must be advised to reach out to partner support if they have not received arrival instructions within 48hrs of arrival for assistance to contact the host or identify alternate accommodations. Please see Rapid Essential Stay Content for more details.

Q. Can the property cancel a Vrbo booking after it is confirmed?
A. Yes, property managers can cancel a Vrbo booking any time between booking and guest arrival. Often this happens within a day of creating the booking when the property manager realizes their property is no longer available on that date. If this happens prior to guest arrival, the guest will be supported by Vrbo’s book With confidence guarantee to find suitable replacement accommodations. Please see the Vrbo on Rapid support guide for more details.

Q. Are hosts penalized for canceling bookings?
A. Frequency of property manager cancellation is a factor in determining premier host eligibility and impacts property placement in search results, so property managers are careful not to cancel unless necessary. Leveraging the premier host status to display the best properties at the top of search results can help partners mitigate this risk.

Advanced Scenario: Refundable damage deposits (RDD)

Some Vrbo properties require collection of a damage deposit prior to arrival, providing a refund post-departure based on property condition. As RDD amounts can be high, and difficult for partners and guests to accept, we strongly recommend suppressing these properties from partner search results.

About RDDs

• Properties requesting RDDs may occur more frequently during periods of high compression such as holidays.
• About 2% of properties require a refundable damage deposit pre-arrival.
• RDD amount and requirement may vary by geography and season.

Guests must be informed

• Payment of the damage deposit is made with the last scheduled payment (or at time of book if single payment).

• Refund of damage deposits will be made within 14 days of departure based on the host's inspection.
• Vrbo will send a damage invoice to the guest via email in case of damage.
• The refundable damage deposit amount must be displayed on check-out.
• The RDD amount displayed in Rapid Shop is an estimate. The amount from Rapid Price Check is the amount which will be charged to the guest and must be displayed to the guest during check-out.

Partner merchant of record:

• We recommend RDDs are excluded when partner provides payment via virtual card unless they are able to facilitate the collection and refund of the damage deposit with the guest.
• Partners are responsible for displaying the amount to the guest and collecting/refunding accordingly.

Example:

"rates": [
    {
        "refundable_damage_deposit": {
            "value": "150.00",
            "currency": "USD"
        }  
    }
]

Advanced Scenario: Customer credit card

Use of customer credit cards requires additional validation and communication to the guest.

Address validation

• Vrbo bookings require different address validation than Rapid lodging.

See below for details:

Countries with postal codes	Countries without postal codes	Countries with postal codes and additional details
Afghanistan	Angola	Australia: State
Åland Islands	Antigua and Barbuda	Brazil: State (+Neighborhood on BR POSA) and CPF/CNPJ
Albania	Aruba	Canada: Province
American Samoa	Bahamas	Japan: State and Address line 2
Andorra	Belize	Spain: National ID
Anguilla	Benin	United States: State
Antarctica	Botswana
Argentina	Burkina Faso
Armenia	Burundi
Austria	Cameroon
Azerbaijan	Central African Republic
Bahrain	Comoros
Bangladesh	Congo
Barbados	Congo, the Democratic Republic of the
Belarus	Cook Islands
Belgium	Côte d'Ivoire
Bermuda	Djibouti
Bhutan	Dominica
Bolivia, Plurinational State of†	Equatorial Guinea
Bosnia and Herzegovina	Eritrea
Bouvet Island	Fiji
British Indian Ocean Territory	French Southern Territories
Brunei Darussalam	Gambia
Bulgaria	Ghana
Cambodia	Grenada
Cape Verde	Guinea
Cayman Islands	Guyana
Chad	Hong Kong
Chile	Ireland††
China	Kenya
Christmas Island	Kiribati
Cocos (Keeling) Islands	Macao
Colombia	Malawi
Costa Rica	Mali
Croatia	Mauritania
Cuba	Mauritius
Cyprus	Montserrat
Czech Republic	Nauru
Denmark	Niue
Dominican Republic	Panama
Ecuador	Qatar
Egypt	Rwanda
El Salvador	Saint Kitts and Nevis
Estonia	Saint Lucia
Ethiopia	Sao Tome and Principe
Falkland Islands (Malvinas)	Seychelles
Faroe Islands	Sierra Leone
Finland	Solomon Islands
France	Somalia††
French Guiana	South Africa††
French Polynesia	Suriname
Gabon	Syrian Arab Republic
Georgia	Tanzania, United Republic of
Germany	Timor-Leste
Gibraltar	Tokelau
Greece	Tonga
Greenland	Trinidad and Tobago
Guadeloupe	Tuvalu
Guam	Uganda
Guatemala	United Arab Emirates
Guinea-Bissau	Vanuatu
Haiti	Yemen
Heard and McDonald Islands†	Zimbabwe
Holy See (Vatican City State)
Honduras
Hungary
Iceland
India
Indonesia
Iran, Islamic Republic of
Iraq
Israel
Italy
Jamaica
Jordan
Kazakhstan
Korea, Republic of
Kuwait
Kyrgyzstan
Lao People's Democratic Republic
Latvia
Lebanon
Lesotho
Liberia
Libya†
Liechtenstein
Lithuania
Luxembourg
Macedonia, the former Yugoslav Republic of
Madagascar
Malaysia
Maldives
Malta
Marshall Islands
Martinique
Mayotte
Mexico
Micronesia, Federated States of
Moldova, Republic of
Monaco
Mongolia
Montenegro
Morocco
Mozambique
Myanmar
Namibia
Nepal
Netherlands
New Caledonia
New Zealand
Nicaragua
Niger
Norfolk Island
Northern Mariana Islands
Norway
Oman
Palau
Palestine, State of
Papua New Guinea
Paraguay
Peru
Philippines
Pitcairn
Poland
Portugal
Puerto Rico
Réunion
Romania
Russian Federation
Saint Barthélemy
Saint Helena, Ascension and Tristan da Cunha
Saint Pierre and Miquelon
Saint Vincent and the Grenadines
Samoa
San Marino
Senegal
Serbia
Serbia and Montenegro
Singapore
Slovakia
Slovenia
South Georgia and the South Sandwich Islands
Sri Lanka
Sudan
Svalbard and Jan Mayen
Swaziland
Sweden
Switzerland
Taiwan, Province of China
Tajikistan
Thailand
Togo†
Tunisia
Turkey
Turkmenistan
Turks and Caicos Islands
Ukraine
United Kingdom
United States Minor Outlying Islands
Uruguay
Uzbekistan
Venezuela, Bolivarian Republic of
Viet Nam
Virgin Islands, British
Virgin Islands, U.S.
Wallis and Futuna
Western Sahara
Zambia

†Countries with partial availability of zip/postal codes but maintained as mandatory on Vrbo check-out.
††Countries with partial availability of zip/postal codes but that we don't have as mandatory.

Advanced Scenario: Payment schedules

Vrbo properties sometimes collect payment based on a pre-defined schedule. These properties can be enabled/disabled via partner profile configuration. When present, payment schedules will appear in the Rapid Shop as deposits, consistent with Property Collect. Please see Rapid Shop documentation for further information on how to identify deposits.

About deposits (payment schedules)

• ~20-30% of properties provide a payment schedule for longer booking windows >3 months.
• <15% of properties provide a payment schedule for shorter booking windows <1 month.

Guests must be informed

• Payment schedule detail should be shown during shop/check-out, ideally as a visual timeline view.

Example:

"deposits": [
              {
               "value": "412.10",
               "due": "2023-05-17",
               "currency": "USD"
              },
              {
               "value": "236.17",
               "due": "2023-08-24",
               "currency": "USD"
              }
             ]

• Guests must be informed that they are responsible for making payment on the Vrbo site according to the provided schedule or risk cancellation by the host.
• Vrbo will send email reminders prior to, on, and after the payment due date to ensure the guest is aware of the payment requirement.

Combined with refundable damage deposits:

• When RDD is required, it will be charged as part of the last scheduled payment. If single-payment, it will be collected at time of booking.

Combined with partner merchant of record:

• Due to the manual payment requirement on Vrbo.com, we do not recommend properties with payment schedules be booked as partner as merchant of record.

All Vrbo bookings are required to include the customer email to facilitate direct communication between the property manager and the traveler. Use of a partner/agent email risks booking cancellation by the host in some cases.

Examples of property manager communications include:

• Welcome message and introduction to the property manager
• Contact details
• Policies and know before you go
• Address and directions
• Key box code
• Payment schedule
• Rental agreement (may be required or property manager could cancel booking)
• Passport photo request (may be required or property manager could cancel booking)
• Host responds to message
• Traveler messages host

Example:

The following Vrbo emails are suppressed for bookings made via the Rapid API:

• Booking confirmation
• Booking canceled by traveler
• Booking canceled by property
• Booking refund confirmation
• Welcome guide
• Re-marketing
• Property review request
• Support experience review request
• Customer re-targeting post-cancel

Other Vrbo payment-related emails which may be sent to the guest including payment of additional stay charges (i.e. pet fees), changes (additional nights), damage payments:

• Additional payment requested
• Payment confirmation
• Payment received
• Property damage report

Additional emails based on guest interaction with Vrbo.com

• Account creation
• Password reset
• Password reset confirmation
• Password creation

Vrbo email templates specific to advanced integration scenarios:

• Fraud cancel
• Damage deposit charged – only for properties with RDD
• Damage deposit receipt – only for properties with RDD
• Damage deposit claimed – only for properties with RDD
• Scheduled payment overdue – only for properties with payment schedule

†Countries with partial availability of zip/postal codes but maintained as mandatory on Vrbo check-out.
††Countries with partial availability of zip/postal codes but that we don't have as mandatory.

• Administrative fees
• Air conditioning
• Club
• Electricity
• Heating
• Hot tub
• Internet
• Laundry
• Linens
• Bath linens
• Parking
• Pool
• Property fees
• Water