Vrbo essential stay content
Key stay information travelers need prior to arrival at the property.
Overview
Vrbo essential stay content provides important stay-related information to travelers including the property street address and property manager’s contact information. When provided by the host, essential stay content can also include certain other key important information the traveler might need upon arrival, during their stay, or at departure. Essential Stay content must be communicated to the guest post-book AND 72 hours prior to arrival to ensure the guest can plan their arrival and is fully aware of arrival, stay and departure-related information. Please note that essential stay content does not replace host to guest emails.
Where is this information exposed?
This information is exposed in the Rapid Itinerary response.
All information, except for door access instructions, is made available immediately after booking. When door access codes are provided by the host, a date will be provided in the Essential Stay Content and instructions will be included when the booking is retrieved from that date.
Should the booking be canceled, this information will no longer be displayed in the Rapid Itinerary response. Likewise, essential stay content will not be returned in the Rapid Itinerary response after a guest’s check-out date.
Important notes
Everything in the essential stay content, including check-in instructions, can be updated by the property host at any time. It is vital to always surface the most recent information to travelers.
To ensure the most up-to-date information is being shared with travelers accessing their itinerary, please do not cache these details.
Door access information, when provided, is typically available 3 days prior to arrival. As this may vary by host, best practice is to use the updates_available_date to schedule a guest communication.
It’s important to note that not all partners choose to provide property information through essential stay content however, at a minimum, the property address and host contact details will always be surfaced here.
For properties who choose not to load essential stay content or provide door access instructions, hosts will send this information in an email to the traveler via the email address provided at time of booking. This email may be sent by Vrbo on behalf of the property host or directly by the host.
Supported details
accessaccess_typeaccess_code
checkincheckoutdirectionsparkingwifinetwork_namenetwork_passwordapplianceskitchenwarefireplacethermostatsmart_devicetvfitness_equipmentgrillhot_tubpoolwhats_providedlaundrytrashother
Examples
Outside 3 days
"essential_information": {
"contact": {
"name": "John test",
"phone": {
"country_code": "1",
"area_code": "367",
"phone_number": "6876876"
},
"email": "dv@devmail.wvrgroup.internal",
"address": {
"line_1": "3rd St",
"line_2": "421 W",
"city": "Austin",
"state_province_code": "TX",
"postal_code": "86868",
"country_code": "US"
}
},
"essentials": [
{
"name": "directions",
"instructions": "30.3079827,-97.8934852\n\nTurn right into the alley at the end of the road.",
"images": [
{
"url": "https://odis-stage.vrbo.com/odis/hospitality/a94d96e2-499b-4155-8872-6d0a4dd9a9db.large.jpg",
"width": 1024,
"height": 768
},
{
"url": "https://odis-stage.vrbo.com/odis/hospitality/e1713ff4-ad67-4498-93a1-befbdf5275a0.large.jpg",
"width": 1024,
"height": 768
}
]
},
{
"name": "wifi",
"instructions": "Secure, hi speed wifi is available throughout the property.",
"images": [
{
"url": "https://odis-stage.vrbo.com/odis/hospitality/caa47f61-3e7f-459b-bd74-e3cfe76a0edc.large.jpg",
"width": 1024,
"height": 768
}
],
"additional_info": {
"network_name": "HomeNetwork",
"network_password": "HomeNetwork1234567890"
}
},
{
"name": "thermostat",
"instructions": "Thermostat\n\nDo not adjust thermostat below 59F/15C."
}
],
"updates_available_datetime": "2022-08-14T09:00:00-05:00"
}Within 3 days
"essential_information": {
"contact": {
"name": "John test",
"phone": {
"country_code": "1",
"area_code": "367",
"phone_number": "6876876"
},
"email": "dv@devmail.wvrgroup.internal",
"address": {
"line_1": "3rd St",
"line_2": "421 W",
"city": "Austin",
"state_province_code": "TX",
"postal_code": "86868",
"country_code": "US"
}
},
"essentials": [
{
"name": "access",
"instructions": "Use the smart lock provided on the side door.",
"images": [
{
"url": "https://odis-stage.vrbo.com/odis/hospitality/efd6e6e0-f76e-47ff-b64b-3749e2de611b.large.jpg",
"width": 1024,
"height": 768
},
{
"url": "https://odis-stage.vrbo.com/odis/hospitality/86bc8ab0-db0c-4c11-a29a-3aa25761611f.large.jpg",
"width": 1024,
"height": 768
}
],
"additional_info": {
"access_code": "1234567",
"access_type": "smart_lock"
}
},
{
"name": "checkin",
"instructions": "Please check in after 9:00 AM only."
},
{
"name": "checkout",
"instructions": "Please checkout out before 11:00 AM. Follow all checkout procedures as listed in the kitchen."
},
{
"name": "directions",
"instructions": "30.3079827,-97.8934852\n\nTurn right into the alley at the end of the road.",
"images": [
{
"url": "https://odis-stage.vrbo.com/odis/hospitality/a94d96e2-499b-4155-8872-6d0a4dd9a9db.large.jpg",
"width": 1024,
"height": 768
},
{
"url": "https://odis-stage.vrbo.com/odis/hospitality/e1713ff4-ad67-4498-93a1-befbdf5275a0.large.jpg",
"width": 1024,
"height": 768
}
]
},
{
"name": "wifi",
"instructions": "Secure, hi speed wifi is available throughout the property.",
"images": [
{
"url": "https://odis-stage.vrbo.com/odis/hospitality/caa47f61-3e7f-459b-bd74-e3cfe76a0edc.large.jpg",
"width": 1024,
"height": 768
}
],
"additional_info": {
"network_name": "HomeNetwork",
"network_password": "HomeNetwork1234567890"
}
},
{
"name": "thermostat",
"instructions": "Thermostat\n\nDo not adjust thermostat below 59F/15C."
}
],
"updates_available_datetime": "2022-06-22T11:51:27-05:00"
}