Meeting Point and Product Location
Meeting Point
Your product's Meeting Point is the exact location where the customer must be in order to redeem their voucher. Enter a specific street address or, if you provide hotel pickup, enter "Hotel Pickup" in the Meeting Point Name field and enter a city or address to define your pickup area. You can provide more written details about your hotel pick-up service in Know Before You Go, Know Before You Book, and Redemption Instructions.
From the Product list page, click on the 'Actions' link and select 'Edit' in the drop-down menu of the product you wish to amend. Head to the 'Location' section on the side bar. You will be able to add a Meeting point name, Meeting point address, and populate a location pin for the map, which will display on the website for customers to view.
You can manually update or provide more specific address details by selecting Update Address Information below. Make sure to also re-populate the map using the 'Populate Map' button so the pin drops in the new location.
You will be able to provide more detailed directions later in your redemption instructions if you need to.
Tip #1
Enter a detailed and accurate name for your meeting point, such as a location description (the fountain in Washington Square Park) or a storefront (Jake's Dive Shop) where customers need to go on the day of the tour. When in doubt, see what Google call this location.
Tip #2
If you provide hotel pickup, use the meeting point name "Hotel Pickup" and write an address that broadly defines the pick-up area (e.g., Chicago city center, downtown Lima, etc.). Then, enter an address.
If your product has multiple meeting and/or hotel pickup locations, you can add additional meeting points by clicking the 'Add another meeting point' button and completing the required details.
Make sure to click 'Save and Continue' to send edits through to the live website.
Product Location
You may only enter 1 address in this field. This address is meant to indicate where the bulk of the activity takes place. If you pick up from a hotel and go to the local zoo, the Location address is the zoo. If you offer a general tour of a city, then the city name is sufficient for Location address.
Like the meeting point, you can manually update or provide more specific address details by selecting Update Address Information below. Make sure to also re-populate the map using the 'Populate Map' button so the pin drops in the new location.
Make sure to click 'Save and Continue' to send edits through to the live website.
Examples of Meeting Point and Product Locations
- For attractions (Empire State Building, SeaWorld) – Meeting Point & Product Location are the same
- For standard activities and experiences (walking or coach tour of New York) – Meeting Point is the location customer meets the tour, and Product Location could be the #1 point of interest
- For full-day experiences that visit lots of top 10 points of interest in a city, assign the one you most feel customers are booking your experience to see