Customer Service Information

Provide up to 2 points of contact for your customer service team. This is used for when the customer needs to reach you to re-confirm their product, if they have further queries, or in the event of an emergency.

You can add these points of contact for customers to reach you in the 'Policies and Redemption' section on the sidebar during product setup.

Add a new one by clicking on 'Add Contact Information' then 'Add a new point of contact' and entering the relevant contact details. Each product can be assigned a maximum of 2 points of contact.

Tip: Untick '24 hours a day' to enter specific daily Hours of Operation.