Who can I contact for help with questions or issues?

After the guest, your next point of contact for all customer-related or booking inquiries is our dedicated Partner Support Team, who will be able to help you with the following:

  • Processing cancellations and refunding requests
  • Providing copies of vouchers
  • Notification issues
  • Any customer-related issues
  • Accounting questions

You can contact our Partner Support Team by using the Contact Us form. If your matter is urgent and requires immediate attention, please add "URGENT" in the subject line.

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