Vrbo Essential Stay Content
Overview
Vrbo Essential Stay Content provides important pre-arrival instructions to travelers including the property address and the property manager’s contact information. It can also include certain other key details that the traveler might need upon arrival, during their stay, or at departure.
Where is this information displayed?
This information is exposed in the Rapid itinerary response.
All information, except for door access instructions, is made available immediately after booking. Currently, door access details are only made available 3 days prior to arrival.
Should the booking be canceled, this information will no longer be displayed in the Rapid itinerary response. Likewise, Essential Stay Content will not be returned in the Rapid itinerary response after a guest’s departure date.
Important notes
Everything in the Essential Stay Content, including check-in instructions, can be updated by the property host at any time. It is vital to always surface the most recent information to travelers.
To ensure the most up-to-date information is being shared with travelers accessing their itinerary, please do not cache these details.
Today, door access information, when provided, is displayed 3 days prior to arrival. However, this may change in the future, so best practice is to use the updates_available_date to schedule a guest communication.
It’s important to note that not all partners choose to provide property information through Essential Stay Content however, at a minimum, the property address and host contact details will always be surfaced here.
For properties who choose not to load Essential Stay Content or provide door access instructions, the option to send this information in an email to the traveler address provided at booking is available. This email will be sent by Vrbo on behalf of the property host.
At this time, travelers will still receive the property welcome guide via email from Vrbo prior to their arrival date. Additionally, the property manager may choose to also send the guest communications containing important information pertaining to their stay.
Supported details
- Property access (including code if required)
- Check-in time
- Check-out time
- Directions to the property
- Parking availability
- Wi-Fi (including password details)
- Appliances at the property
- Kitchenware provided
- Fireplace
- Thermostat
- Smart devices
- TV
- Fitness equipment provided
- BBQ/Grill
- Hot tub
- Pool details
- What’s provided
- Laundry
- Trash
- Other key information about features or amenities at the property
Examples
Outside 3 Days
"essential_information": {
"contact": {
"name": "John test",
"phone": {
"country_code": "1",
"area_code": "367",
"phone_number": "6876876"
},
"email": "dv@devmail.wvrgroup.internal",
"address": {
"line_1": "3rd St",
"line_2": "421 W",
"city": "Austin",
"state_province_code": "TX",
"postal_code": "86868",
"country_code": "US"
}
},
"essentials": [
{
"name": "directions",
"instructions": "30.3079827,-97.8934852\n\nTurn right into the alley at the end of the road.",
"images": [
{
"url": "https://odis-stage.vrbo.com/odis/hospitality/a94d96e2-499b-4155-8872-6d0a4dd9a9db.large.jpg",
"width": 1024,
"height": 768
},
{
"url": "https://odis-stage.vrbo.com/odis/hospitality/e1713ff4-ad67-4498-93a1-befbdf5275a0.large.jpg",
"width": 1024,
"height": 768
}
]
},
{
"name": "wifi",
"instructions": "Secure, hi speed wifi is available throughout the property.",
"images": [
{
"url": "https://odis-stage.vrbo.com/odis/hospitality/caa47f61-3e7f-459b-bd74-e3cfe76a0edc.large.jpg",
"width": 1024,
"height": 768
}
],
"additional_info": {
"network_name": "HomeNetwork",
"network_password": "HomeNetwork1234567890"
}
},
{
"name": "thermostat",
"instructions": "Thermostat\n\nDo not adjust thermostat below 59F/15C."
}
],
"updates_available_datetime": "2022-08-14T09:00:00-05:00"
}Within 3 Days
"essential_information": {
"contact": {
"name": "John test",
"phone": {
"country_code": "1",
"area_code": "367",
"phone_number": "6876876"
},
"email": "dv@devmail.wvrgroup.internal",
"address": {
"line_1": "3rd St",
"line_2": "421 W",
"city": "Austin",
"state_province_code": "TX",
"postal_code": "86868",
"country_code": "US"
}
},
"essentials": [
{
"name": "access",
"instructions": "Use the smart lock provided on the side door.",
"images": [
{
"url": "https://odis-stage.vrbo.com/odis/hospitality/efd6e6e0-f76e-47ff-b64b-3749e2de611b.large.jpg",
"width": 1024,
"height": 768
},
{
"url": "https://odis-stage.vrbo.com/odis/hospitality/86bc8ab0-db0c-4c11-a29a-3aa25761611f.large.jpg",
"width": 1024,
"height": 768
}
],
"additional_info": {
"access_code": "1234567",
"access_type": "smart_lock"
}
},
{
"name": "checkin",
"instructions": "Please check in after 9:00 AM only."
},
{
"name": "checkout",
"instructions": "Please checkout out before 11:00 AM. Follow all checkout procedures as listed in the kitchen."
},
{
"name": "directions",
"instructions": "30.3079827,-97.8934852\n\nTurn right into the alley at the end of the road.",
"images": [
{
"url": "https://odis-stage.vrbo.com/odis/hospitality/a94d96e2-499b-4155-8872-6d0a4dd9a9db.large.jpg",
"width": 1024,
"height": 768
},
{
"url": "https://odis-stage.vrbo.com/odis/hospitality/e1713ff4-ad67-4498-93a1-befbdf5275a0.large.jpg",
"width": 1024,
"height": 768
}
]
},
{
"name": "wifi",
"instructions": "Secure, hi speed wifi is available throughout the property.",
"images": [
{
"url": "https://odis-stage.vrbo.com/odis/hospitality/caa47f61-3e7f-459b-bd74-e3cfe76a0edc.large.jpg",
"width": 1024,
"height": 768
}
],
"additional_info": {
"network_name": "HomeNetwork",
"network_password": "HomeNetwork1234567890"
}
},
{
"name": "thermostat",
"instructions": "Thermostat\n\nDo not adjust thermostat below 59F/15C."
}
],
"updates_available_datetime": "2022-06-22T11:51:27-05:00"
}