Cancelling or Refunding a Booking
If any of your products are no longer operational, you must contact your Account Manager or Partner Support Team immediately so they can remove the product from the site.
Our team strictly adheres to your cancellation policies, therefore your direct approval will assist in expediting a refund back to the travelers.
If you are unable to accomodate the traveler on a different day or tour, you can request a cancellation(s) through our Partner Support team by using the Contact Us form and following these steps:
- Complete First Name, Last Name, Email Address, and Your Company Name details
- Select 'Refund Request' in the Category dropdown list
- Select the relevant option for your request in the Sub-category dropdown list
- Complete Supplier Reference Number, Guest Name, Refund Reason, Your Job Title Position, and Description details.
- You may include additional refunds in the description or with an attachment.
- Click the Submit button to send through cancel/refund request to the Partner Support Team to process
Note
Expedia can process a partial refund for customers if requested through the Contact Us form. Please be sure to provide the amount or percentage of a refund in your product's currency, as well as the information listed above to successfully complete the refund.