Business Updates FAQs
How do I manage company ownership or company name change with Expedia?
If your company is under new ownership or if your company name has changed and you require it to be amended in Expedia's database, please contact our dedicated Partner Support Team by using the Contact Us link to change your details with Expedia.
How do I manage contact, banking, or address updates with Expedia?
If you require changes to your contact details, banking details, remittance address, billing address, or any of your account details with Expedia, please contact our dedicated Partner Support Team by using the Contact Us link and they will be able to point you in the right direction.
How do I change the currency in which I receive payment?
It is important that you specify the currency that you wish to be paid in when providing your details to Expedia. This must also match the currency used in the rates you provide to Expedia for your product listings. If this is incorrect or has changed, please contact our dedicated Partner Support team through our Contact Us form.
Payment & Tax FAQs
I want to review my commission rates, who should I contact?
The commission rate for each of your products were pre-set based on contract terms with your Account Manager. Any changes to your commission rate must be discussed with and authorized by your current Account Manager or Partner Support Team. Please reach out to them with details of your requested commission rate.
How do I change the currency in which I receive payment?
It is important that you specify the currency that you wish to be paid in when providing your details to Expedia. This must also match the currency used in the rates you provide to Expedia for your product listings. If this is incorrect or has changed, please contact our dedicated Partner Support team through our Contact Us form.
How do I handle Local Taxes and VAT?
Your earnings may be subject to local taxes (including VAT), depending on the rules of the relevant jurisdiction. It is your responsibility to determine the amounts and taxes to be reported to the local authorities. You should contact your tax advisor with any questions.
Which tax identification number is requested per jurisdiction?
| Jurisdiction Name | Name of the Tax | Name of the tax in local language | Identification Requested |
|---|---|---|---|
| Australia | GST | Goods and services tax (GST) | ABN – Australian Business Number |
| New Zealand | GST | Goods and services tax (GST) | |
| Singapore | GST | Goods and services tax (GST) | |
| Austria | VAT | Umsatzsteuer – UST or Mehrwertsteuer – MWST | |
| Belgium | VAT | Belasting over de toegevoegde waarde (BTW); Taxe sur la valeur ajoutee (TVA) | |
| Bulgaria | VAT | Danak varhu dobavenata stoinost (DDS) | |
| Croatia | VAT | Porez na dodanu vrijednost (PDV) | |
| Cyprus | VAT | Foros Prostithemenis Axias – FPA | |
| Czech Republic | VAT | Dan z Pridané Hodnoty – DPH | |
| Denmark | VAT | Mervaerdiafgift – MOMS | |
| Estonia | VAT | Käibemaks – KM | |
| Finland | VAT | Arvonlisavero – ALV | |
| France | VAT | Taxe sur la Valeur Ajoutée – TVA | SIREN/SIRET SPI number (Simplification des Procédures d'Imposition) |
| Germany | VAT | Umsatzsteuer – UST or Mehrwertsteuer – MWST | |
| Greece | VAT | Foros Prostithemenis Axias – FPA | |
| Hungary | VAT | Altalános Forgalmi Adó – AFA | |
| Iceland | VAT | Virðisaukaskattur – VSK | |
| Ireland | VAT | Value-added tax (VAT) | |
| Italy | VAT | Imposta sul Valore Aggiunto – IVA | |
| Latvia | VAT | Pievienotas Vertibas Nodoklis – PVN | |
| Liechtenstein | VAT | Umsatzsteuer – UST or Mehrwertsteuer – MWST | |
| Lithuania | VAT | Pridentines Vertes Mokestis – PVM | |
| Luxembourg | VAT | Taxe sur la Valeur Ajoutée – TVA | |
| Malta | VAT | Taxxa fuq il-Valur Mizjud – VAT | |
| Mexico | VAT | Impuesto al Valor Agregado (IVA) | RFC – Registro Federal de Contribuyentes |
| Netherlands | VAT | Belasting over de Toegevoegde Waarde – BTW or Omzetbelasting – OB | |
| Norway | VAT | Merverdiavgift – MVA | |
| Poland | VAT | Podatek od Towarow i Uslug – PTU | |
| Portugal | VAT | Imposto Sobre o Valor Acrescentado – IVA | |
| Romania | VAT | Taxa pe Valoarea Adaugata – TVA | |
| Slovenia | VAT | Davek na Dodano Vrednost – DDV | |
| Spain | VAT | Impuesto sobre el Valor Anadido (NIF-IVA) | NIF – Numero de Identificación Fiscal |
| Sweden | VAT | Mervardesskatt – MOMS | |
| Switzerland | VAT | Mehrwertsteuer – MWST; Taxe sur la Valeur Ajoutée – TVA; Imposta sul Valore Aggiunto – IVA | |
| United Kingdom | VAT | Value-added tax (VAT) |
What happens if I sell products in certain jurisdictions, but I am tax registered in another?
Please complete the tax form and provide the tax registration number. For questions related to your tax obligations, we recommend contacting your tax advisor.
What happens if I’m not VAT/tax registered?
In some jurisdictions, Expedia Activities might put your products temporarily or permanently off sale. Please discuss with the account manager or Partner Support Team.
How do we collect the tax registration information?
If you have an address in any of the countries listed below, you should have received a tax form to be completed. If you have not received one, please get in touch through our Contact Us form.
- Australia
- Austria
- Belgium
- Bulgaria
- Croatia
- Cyprus
- Czech Republic
- Denmark
- Estonia
- Finland
- France
- Germany
- Greece
- Hungary
- Iceland
- Ireland
- Italy
- Latvia
- Liechtenstein
- Lithuania
- Luxembourg
- Malta
- Mexico
- Netherlands
- New Zealand
- Norway
- Poland
- Portugal
- Romania
- Singapore
- Slovakia
- Slovenia
- Spain
- Sweden
- Switzerland
- United Kingdom
Notification FAQs
How do I troubleshoot notification issues?
There could be various reasons why you might not have received any booking notifications to your designated email address. The following are some steps for troubleshooting the issue:
- Look up the customer booking details in the Reports section of Partner Central to confirm it is a valid booking (watch tutorial on how to search for bookings in your Training Videos section)
- Confirm that you have the correct email address set up for booking notifications in Partner Branch Settings in Partner Central
- Check your email's Spam folder just in case it has been delivered there
- Add the email address "notify@localexpertpartnercentral.com" to Safe Sender List and/or "unblock image download" as shown below to ensure you receive our notifications correctly
PC USERS
For Outlook please refer to: unblock image download PC Outlook
MAC USERS
For Outlook please refer to: unblock image download MAC Outlook
For Mac mail (if you are using an older version) please refer to: unblock image download old Mac mail or for current mac mail: Preferences -> Viewing tab -> Check "load remote content in messages"
ONLINE BASED USERS
For Gmail please refer to: unblock image download Gmail
For Hotmail please refer to: unblock image download Hotmail
Reach out to our Partner Support Team by using the Contact Us form with as much detail of the customer as possible so they can re-send the notification to you.