Availability and Rates APIs
Booking APIs
Property Mgmt APIs
Reviews
ReferenceReviews

reviews query

Retrieves approved property reviews. The query enables partners to retrieve all reviews for a property and then filter reviews by

  • Review ID
  • Creation date
  • Expedia brand (site where the property is listed)
  • Update date
  • Review source
  • Reservation ID
  • Whether an owner or property manager response exists

You can also sort the reviews that are returned (for example, by creation date) and specify how they are sorted (in ascending or descending order).

Syntax

1query { 
2  property( 
3    id: String!,  
4    idSource: IdSource 
5  )  
6  {  
7    reviews(
8    pageSize: Int!
9    filter: ReviewFilter
10    orderBy: ReviewsOrderBy
11    after: String
12  ): ReviewResponse!
13  } 
14}

Examples

Use the interactive GraphQL explorer in the following sections to run a sample query. A test property ID is passed into the explorer; its test data is returned. The GraphQL explorer will help you get comfortable with the GraphQL:

  • For each query, a test property ID is passed into the explorer; its test data is returned.
  • Click Run Query to execute the query in the explorer on the page. You can modify the query to retrieve the desired fields, and the explorer provides a list of fields when you start typing.
  • Click API Explorer to launch the full explorer in another tab/window, which provides syntax highlighting, schema introspection, real-time error highlighting, and auto-completion, among other things.

Retrieving all reviews for a property

This query retrieves all reviews for a property and paginates the reviews, 10 per page.

Reviews

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Response

Retrieving a review by ID
This query retrieves a property’s reviews and then filters the results by a specific review ID.
ReviewsById
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Response
Arguments
NameDescription
id
Required.
Expedia ID (EID) or supplier ID (external ID in the partner's system) of the property.
If specifying the supplier ID for a Vrbo property, specify the ID in this
format: systemId/advertiserId/listingExternalId.
  • For direct PM integrations, the value of systemId is “PM”.
  • For PMS integrations, this value represents the PMS originating the request.
If you are unsure of your system ID, contact your Engagement Manager or Technical Relationship Manager. 
Type: String
idSource
Source system of the ID. EXPEDIA is the default value.
Type: IdSource
Types

Name
Type
Boolean
Boolean
The Boolean scalar type represents true or false.
DateInput
InputObject
Date range used to filter reviews.
FieldDescription
fromNot nullable.
Beginning date in this format: YYYY-MM-DD
Type: LocalDate
toNot nullable.
End date in this format: YYYY-MM-DD
Type: LocalDate
ID
ID
The ID scalar type represents a unique identifier, often used to refetch an object or as key for a cache. The ID type appears in a JSON response as a String; however, it is not intended to be human-readable. When expected as an input type, any string (such as "4") or integer (such as 4) input value will be accepted as an ID.
IdNode
Object
Known IDs in the source system.
FieldDescription
id
ID in the source system.
Type: ID
idSourceNot nullable.
Source of the ID.
Type: IdSource
IdSource
Enum
Source of a given ID.
NameDescription
EXPEDIA
Expedia is the source of the ID.
SUPPLIER
Connectivity provider or lodging partner is the source of the ID. This value is not supported for use in promotions.
VRBO
Unsupported.
Int
Int
The Int scalar type represents non-fractional signed whole numeric values. Int can represent values between -(2^31) and 2^31 - 1.
LocalDate
LocalDate
A type representing a date in ISO 8601 format: YYYY-MM-DD (such as 2007-12-03).
Locale
Locale
A type that represents a string that conforms to the BCP-47 (RFC 5646) standard. Example: en-GB.
LocalizedString
Object
Localized text and its locale code.
FieldDescription
localeNot nullable.
Locale code used to localize the text, which conforms to the BCP-47 (RFC 5646) standard, such as fr-FR.
Type: Locale
valueNot nullable.
Localized text.
Type: String
OwnerResponse
Object
Review response submitted by the partner.
FieldDescription
bodyNot nullable.
Localized response text.
Type: LocalizedString
createdDateTimeNot nullable.
Date and time (in UTC, format: YYYY-MM-DDThh:mm:ssTZD) when this response was created.
Type: String
lastUpdatedDateTimeNot nullable.
Date and time (in UTC, format: YYYY-MM-DDThh:mm:ssTZD) when this response was updated.
Type: String
statusNot nullable.
Status of the response. The following values may be returned: APPROVED,
BEFORE_SUBMITTED_FOR_MODERATION, QUEUED_FOR_LANG_DETECT, REJECTED,
BEFORE_SUBMITTED_TO_ES, SUBMITTED, and REMOVEDBYCLIENT. 
Be aware that reviews may be pending for up to 14 days depending on lodging partner actions and review content. 
Type: String
Property
Object
Representation of a physical property, including its units, reservations, and promotions.
FieldDescription
reviewsNot nullable.
Reviews provided by travelers for the property that match the specified arguments. You can specify these arguments:
  • filter (type: ReviewFilter), which provides additional arguments to filter the reviews that are returned by the query.
  • pageSize (type: Int!), which is required and specifies the maximum number
of reviews on each page (up to 100) returned by the response. For example, if
there are 15 reviews on a property, you can retrieve two pages if this
argument is set to 10 (page 1 includes 10 reviews, page 2 includes 5 reviews).
  • after (type: String), which is the cursor from the previous query response
that marked the end of the previous page of results.
  • orderBy (type: ReviewsOrderBy), which provides the sort order of results;
only one field should be specified. If not specified, reviews are sorted by
review creation dateTime.
Type: ReviewResponse
Rating
Object
Star rating of the specified category as submitted by the traveler.
FieldDescription
categoryNot nullable.
Category to which the rating applies. For reviews collected on Expedia sites, these are the categories: 
  • ecoFriendliness
  • roomComfort
  • roomCleanliness
  • service
  • overall
  • hotelCondition
  • roomAmenitiesScore
  • areaAroundHotel
For reviews collected on Vrbo, these are the categories:
  • overall
  • cleanliness
  • house_rules
  • communication
Type: String
valueNot nullable.
Value of the rating, from 1 (terrible) to 5 (excellent). 
Note: Ratings on Expedia points of sale other than Expedia.com are displayed
using a 10-point scale, which is calculated by doubling the rating provided
through the API. For example, if a traveler submits a 2, 4 is displayed on
Hotels.com. Ratings on non-hotel points of sale are displayed using a 5-point scale. 
Type: String
Review
Object
Review content, including its source, localized text, and reservation information to which it pertains.
FieldDescription
bodyNot nullable.
Localized review text.
Type: LocalizedString
brandNameV2
Brand (site) where the review was collected. 
Type: ReviewBrand
createdDateTimeNot nullable.
Date and time (in UTC, format: YYYY-MM-DDThh:mm:ssTZD) when this review was created.
Type: String
idNot nullable.
Review ID.
Type: ID
isEligibleForResponse
Whether the partner can respond to the review. Reasons why a review is ineligible include:
  • The review was imported and cannot be responded to
  • The window within which a partner can respond has expired
  • A response has been submitted and approved (moderated) and the partner is no longer allowed to submit a response
Type: Boolean
lastUpdatedDateTimeNot nullable.
Date and time (in UTC, format: YYYY-MM-DDThh:mm:ssTZD) when this review was last updated.
Type: String
media
Unsupported at this time. Media URLs and caption uploaded with the review, if any.
Type: ReviewMedia
propertyId
Property IDs.
Type: Array of IdNode
reservationType: ReviewReservation
response
Review response submitted by the partner (using the setReviewResponse mutation). 
Type: OwnerResponse
source
Source of the review; values include PLATFORM and IMPORTED.  
Type: String
starRatingsNot nullable.
Overall rating for this review, typically on a 1-5 point scale.
Type: Array of Rating
statusNot nullable.
Status of the review.
Type: String
title
Localized review title (headline).
Type: LocalizedString
ReviewBrand
Enum
Brand names (sites) where reviews are collected.
NameDescription
EXPEDIA
HOTELS
TRAVELOCITY
ORBITZ
CHEAP_TICKETS
WOTIF
EBOOKERS
MR_JET
LASTMINUTE
VRBO
Unsupported
HOTWIRE
OTHER
Unsupported
ReviewFilter
InputObject
Additional arguments to filter the reviews that are returned by the query.
FieldDescription
brandNames
Expedia brand for which the review was created. Supported for non-Vrbo properties only.
Type: Array of non nullable ReviewBrand
createdDate
Date range when reviews were created.
Type: DateInput
hasOwnerResponse
Whether an owner or property manager response exists for the review.
Type: Boolean
reservation
Reservation details.
Type: ReviewReservationFilterInput
reviewId
Expedia or Vrbo ID of the review.
Type: String
source
Source of the review ID. To retrieve native reviews, specify PLATFORM. To retrieve imported reviews, specify IMPORTED.
Type: String
updatedDate
Date range when reviews were updated.
Type: DateInput
ReviewGuest
Object
Information about the traveler who left the review. If no name is provided for
the review, Anonymous is listed as the review's name.
FieldDescription
firstNameNot nullable.
First name of the traveler.
Type: String
lastNameNot nullable.
Last name (surname) of the traveler.
Type: String
ReviewMedia
Object
Unsupported at this time. Media URLs and caption uploaded with the review, if any.
FieldDescription
caption
Image caption.
Type: LocalizedString
highResolutionUrl
URL of the full image.
Type: String
thumbnailUrl
URL of the image's thumbnail.
Type: String
ReviewReservation
Object
Reservation details associated with the review.
FieldDescription
checkInDate
Reservation check-in date.
Type: LocalDate
checkOutDate
Reservation checkout date.
Type: LocalDate
primaryGuest
Guest information.
Type: ReviewGuest
reservationIdsNot nullable.
IDs of the reservation.
Type: Array of non nullable IdNode
status
Status of the reservation.
Type: String
ReviewReservationFilterInput
InputObject
Reservation details that are used to filter results.
FieldDescription
reservationIds
Review IDs and their sources. 
Type: Array of non nullable ReviewReservationIdNodeInput
ReviewReservationIdNodeInput
InputObject
Reservation ID and its source.
FieldDescription
idNot nullable.
Reservation ID.
Type: ID
idSourceNot nullable.
Source of the ID.
Type: IdSource
ReviewResponse
Object
Reviews retrieved by the query.
FieldDescription
cursor
Next page cursor for the next page of results (null if no more pages are available).
Type: String
reviewsNot nullable.
Review content, including each review's source, localized text, and reservation information to which it pertains.
Type: Array of Review
totalCountNot nullable.
Total number of reviews returned that meet the search criteria.
Type: Int
ReviewsOrderBy
InputObject
How reviews are sorted; only one field should be specified. If not specified,
reviews are sorted by review creation dateTime.
FieldDescription
createdDateTime
Sort order based on review creation dateTime in ascending or descending order.
Type: SortOrder
lastUpdatedDateTime
Sort order based on review updated dateTime in ascending or descending order. 
Type: SortOrder
ownerResponseCreatedDateTime
Sort order based on dateTime of when the owner response was created in ascending or descending order. 
Type: SortOrder
ownerResponseLastUpdatedDateTime
Sort order based on dateTime when the owner response was updated in ascending or descending order. 
Type: SortOrder
reservationCheckInDate
Sort order based on reservation check-in date in ascending or descending order.  
Type: SortOrder
reservationCheckOutDate
Sort order based on reservation checkout date in ascending or descending order.  
Type: SortOrder
SortOrder
Enum
How to sort results.
NameDescription
ASC
Sort results in ascending order (oldest to newest). 
DESC
Sort results in descending order (newest to oldest). 
String
String
The String scalar type represents textual data, represented as UTF-8 character sequences. The String type is most often used by GraphQL to represent free-form human-readable text.