New Deal for Consumers (ND4C)

A guide to the impact of the New Deal for Consumers (ND4C) regulation on your business.

What has been added to the API?

The trader_information object has an array of trader objects including the following fields:

FieldDescription
nameReturns the name of the trader for a specific booking.
addressReturns the address of the trader with up to 3 lines of the street address, city, state_province_code, postal_code, and country_code.
phoneReturns the phone number for the trader.
emailReturns the email address for the trader (where available).
contact_messageReturns a localized message that accompanies the trader information.

Additionally, the trader_information contains:

FieldDescription
terms_and_conditionsThe URL linking to the full text terms and conditions.
right_to_withdraw_messageReturns a localized message that describes the traveler's right to withdraw from the purchase contract.

Example:

"trader_information": {

    "traders": [

      {

        "name": "Expedia",

        "address": {

          "line_1": "555 1st St",

          "line_2": "10th Floor",

          "line_3": "Unit 12",

          "city": "Seattle",

          "state_province_code": "WA",

          "postal_code": "98121",

          "country_code": "US"

        },

        "email": "travel@support.expedia.com",

        "phone": "0330-123-1235",

        "contact_message": "This property is managed by a professional host. The provision of housing is linked to trade, business or profession.",

        "right_to_withdraw_message": "The right of withdrawal under European consumer law does not apply when you book accommodation. Supplier cancellation policy will apply."

      }

    ],

    "terms_and_conditions": "https://www.expedia.com/terms_and_conditions"

  }

}

These fields will be populated with as much data as we hold on the trader in the Price Check, Notification, and Booking API responses.

Who could be returned as the trader?

The trader will either be an Expedia Group entity or the property themselves.

The possible Expedia Group entities are:

FieldExample 1Example 2
TraderNameTravelscape LLCVacationSpot S.L
TraderAddress10190 Covington Cross Drive, Suite 300 - Las Vegas - NV - 89144 - USACalle Valentín Sanz Nº23, Planta 4, 38002 Santa Cruz de Tenerife, Espagne
phone+1 866 257 8493+33 157323534
emailsupport@chat.travelnow.comsupport.fr@chat.travelnow.com

Why am I being provided with this information?

As you may know from your review of ND4C, customers must be provided with information to identify the trader, as well as contact information for the purpose of servicing and complaints. As explained above, the API will return information to identify the trader as well as trader contact information, where available.

However, note that it is your responsibility to provide customers with the relevant contact information (phone number and email address) for servicing and complaints (in our agent-to-agent model this is not information we hold and cannot be included in the updated Rapid schema and in the case of customer direct support, this is something you hold).

Display examples for guidance only:

The following are examples of what could be displayed on a point of sale.

Example 1:

Your contract is with Kilkenny Hotel

Contact details:

123 Callan Road - Kilkenny – Ireland

0555-555-555, info@Kilkennyhotels.com

This property is managed by a professional host. The provision of housing is linked to trade, business, or profession.

In case of inquires or complaints about this booking please contact here. 1-800-800-8000 email@email.com. [Insert your contact information for servicing and complaints].

Supplier's cancellation policy set out below applies.

Example 2:

Your contract is with Travelscape LLC

Contact details:

10190 Covington Cross Drive, Suite 300, Las Vegas, NV, 89144 - USA

+1 866 257 8493 support@chat.travelnow.com

This property is managed by a professional host. The provision of housing is linked to trade, business, or profession.

In case of inquires or complaints about this booking please contact here. 1-800-800-8000 email@email.com. [Insert your contact information for servicing and complaints].

Supplier's cancellation policy set out below applies.

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